Medilab Solutions Medilab Solutions is an industrial corporation
specializing in the distribution, development and manufacturing of medical laboratory
instruments used in the research and diagnostic fields;
We-Fokus helped design a Mobile App for their sales team.
Client was unable to manage sales and service teams due to inability to track sales activities such as leads generation, follow ups and meetings or cater to service complaints.
“I cannot give you the formula for success, but I can give you the formula for failure. It is: Try to please everybody.”
We-Fokus suggested & put in place a mobile Sales & Service CRM mobile app to enable the tracking of service engineers as well as customers to enable the real-time tracking of complaints status (as pending or closed)
Integration with their existing ERP(MS Dynamics), testing with all third parties including Email, SMS, WhatsApp etc. Customized Dashboard and Report Generation.
● Improved TAT by 60%.
● Enhanced employee delight by helping then focus on essential areas